Refund Policy

 

Due to the perishable nature of fresh flowers,

we are unable to offer refunds for change of mind.

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Fresh Flowers & Arrangements

• If you are unhappy with the quality of your flowers, please contact us within 24 hours of delivery or collection, including clear photos.
• All concerns are assessed on a case-by-case basis.
• Where appropriate, we may offer a replacement, store credit, or partial refund at our discretion.

Flower Longevity

• Flower longevity varies depending on season, variety, weather, and care once received.
• We cannot guarantee flower lifespan once the order has left our care.
• Please refer to our flower care instructions issued with all flowers bought at Flower St Florist, for correct care & maintenance. 

Delivery Issues

• Any delivery-related concerns must be reported within 24 hours.
• We are not responsible for issues caused by incorrect delivery details, unattended deliveries, or external factors such as weather.

Cancellations

• Same-day orders cannot be cancelled once preparation has commenced, however we are able to adjust delivery dates as necessary. 
• Orders cancelled prior to preparation may be eligible for store credit at our discretion.
• Wedding and event orders are subject to separate terms and conditions.

Non-Perishable Items

• Non-perishable items may be eligible for exchange or store credit if returned unused and in original condition within 7 days.

 

If something isn’t right, please contact us as soon as possible and we’ll do our best to assist.

 

(08) 7704 2264

hello@flowerstflorist.com.au

12 Alexander St, Mount Gambier, 5290